Nina Family Room – Perfect Family Stay

ARRIVAL :
Check-in time is 14:00 pm.
 
DEPARTURE :
Check out time is 12:00 pm. Late check-out subject to availability and additional charges.
 
Hotel Rules – Code of Conduct
1. Quiet Hours:
To ensure a peaceful environment for all guests, we kindly ask you to observe quiet hours from 10:00 PM to 7:00 AM and avoid activities that may disturb others.
2. Guest Conduct:
We ask all guests to behave respectfully toward fellow guests, staff, and the resort environment at all times.
3. The View Restaurant opening hours:
Breakfast: 7:00 AM – 11:00 AM
Kitchen closed: 11:00 AM – 12:00 PM (beverages available only)
À la carte lunch & dinner: 12:00 PM – 11:00 PM
 (Last order at 10:00 PM)
The pool bar is open from 10:30 am to 7pm
Thank you for your understanding. We look forward to serving you.
4. Personal Belongings & Valuables
For your convenience and safety, in-room safety boxes are provided. We strongly recommend storing valuables such as cash, jewelry, passports, and electronic devices in the safety box. While the resort takes reasonable measures to ensure guest safety, it cannot be held responsible for the loss or theft of personal belongings not stored in the safety box.
5. Pets:
Please note that pets are not allowed on the resort premises.
6. Lost and Found:
Items found on the resort premises will be safely kept at the reception for up to three months. Guests may collect lost items at the reception, or, upon request, we will be happy to assist with shipping arrangements at the guest’s cost, subject to courier availability. Perishable items will be disposed of promptly.
7. Damage & Linen Responsibility

Guests are responsible for any loss or damage caused to hotel property, including rooms, facilities, towels, linens, and equipment. Replacement or repair costs may be charged for items that are lost, permanently stained, or damaged beyond normal wear and tear.
8. Outside Vendors:
For the safety, privacy, and comfort of all our guests, we kindly inform you that outside vendors including freelance therapists and similar services are not permitted to enter the resort premises.
9. Pool Towel Cards:
If you lose your pool towel card, a fee of IDR 50,000 will be charged per card.
10. Mini Bar Charges:
Any items taken from the room’s mini bar will incur additional charges.
11. Prohibited Items:
Weapons, explosives, flammable items, and materials are strictly prohibited on hotel premises.
12. Photography and Media:
Photos or videos may occasionally be taken on-site by the resort for promotional purposes. If you prefer not to be included, please inform the reception team.
13. Drones:
For safety and privacy reasons, the operation of drones within the resort area is strictly prohibited. Prior approval, including a signed permit from our resort, is required at least two working days before the intended activity.
14. Operational Changes:
Please be aware that services, facilities, or hours may change or close without prior notice due to weather, capacity, safety concerns, legal requirements, or special events. We appreciate your understanding.
 
General Notice
The resort reserves the right to apply additional cleaning or damage charges when necessary and to take appropriate action in accordance with hotel policies in the event of serious breaches of these guidelines.